Frequently Asked Questions
Do you have questions about how laundry service works?
Here are the answers to the questions we’re asked the most.
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Where can I do my laundry in Chapel Hill?
There are very few laundromats in Chapel Hill, NC. Instead of doing your own laundry, why not let Extraordinary Laundry Service do your laundry for you? We are not a laundromat – we offer a subscription wash/dry/fold laundry service with free pick up and delivery in Chapel Hill, Carrboro, and parts of Durham. We take care of your laundry so you don’t have to!
Who needs laundry service?
Our Chapel Hill laundry service is perfect for families, UNC students, busy professionals, and businesses. Laundry service is also great for anyone who finds doing laundry to be too physically demanding. Save hours every week with the convenience of having your laundry picked up, washed, dried, folded, and delivered back to you in only about 48 hours. You will never want to do your own laundry again!
How does the wash/dry/fold laundry service work?
- After registering for laundry service, you will receive a free Extraordinary Laundry bag.
- We’ll come by at the same predetermined day, time, and location to pick up your dirty laundry every week.
- Clothes are brought back to our facility where they are sorted, washed, dried, folded, and wrapped in plastic to protect your freshly laundered clothes.
- Approximately 48 hours after pick-up, your clothes are returned folded and ready to use. Learn more about how it works.
Why is Extraordinary Laundry Service the best laundry service in Chapel Hill?
For over 15 years, Extraordinary Laundry Service has been offering subscription laundry service for UNC students, local residents, and businesses in Chapel Hill, Carrboro, and Durham. We are pleased to offer great, reliable laundry service at a great price.
What really sets us apart is that Extraordinary Laundry Service is operated by Extraordinary Ventures, a Chapel Hill non-profit that creates meaningful employment opportunities for adults with Intellectual and Developmental Disabilities such as autism. We are proud to be a certified IDD Inclusive Employer.
In addition, we are a truly local laundry service, operating our small business right in the heart of Chapel Hill.
Where do you offer pick up and delivery laundry service in Chapel Hill?
We currently offer residential and commercial laundry service in Chapel Hill, Carrboro, and much of Durham. Pick up and delivery is done right at your home or business. Please see the next question for student laundry service.
Do you offer student laundry service for UNC Chapel Hill?
Yes, Extraordinary Laundry Service does offer laundry service for UNC Chapel Hill students. We offer UNC student laundry service at Granville Towers and for students living off campus. Due to campus regulations, we are unable to service dorms on campus other than the privately owned Granville Towers.
When does your laundry service pick up and deliver?
Depending on your location, laundry service pick-ups occur on Mondays, Tuesdays, or Wednesdays with clean clothes delivered back approximately 48 hours later.
How often does your laundry service pick up and deliver?
Pick up for our laundry service is scheduled for once a week with your clean laundry returned approximately 48 hours later.
How much does laundry service cost in Chapel Hill?
We are the best value in Chapel Hill laundry service! We offer free pick up and drop off for customers. Click here for current prices.
What payment methods do you accept?
We accept all major credit cards.
How do I sign up for laundry service?
To sign up for laundry service in Chapel Hill, Carrboro, or Durham, please complete this simple form online here or contact us with any questions.
How does laundry service payment work?
- Residential: the credit card on file will be automatically charged every month for the upcoming month.
- Student: service is billed at the beginning of the semester. Fall subscriptions are automatically renewed in January for the spring semester. Subscriptions that begin mid-semester will be pro-rated.
- Commercial: service is billed by the pound. We weigh each bag before starting the washing process and invoice monthly.
Do you offer laundry service in Chapel Hill all year round?
Residential and commercial laundry service is offered year round, except for major holidays. Holiday schedule changes will be communicated in advance.
UNC student laundry service begins the first week of classes each semester. The last week of service is the last week of exams each semester. Service may vary over UNC Fall, Thanksgiving, and Spring Breaks.
Are there any items that you cannot wash?
We do not clean delicate, dry clean only, line dry, or other items requiring special handling. We are unable to accommodate heavy or bulky items like bath mats and comforters. (Towels and sheets are just fine.) We also cannot accept items with the “Three P’s”: pee, poop, or puke. Thanks for understanding!
Please visit our How It Works page for more details on the laundry process.
What if my laundry is damaged?
We guarantee you will be pleased with the level of service you receive! Clothing is washed in cold water with a color-catcher to avoid color bleeding and dried on medium to avoid shrinkage. In the unlikely event that your laundry is damaged beyond normal wear, we assume the responsibility to replace the item.
What if an article of clothing is lost?
We take special care to ensure that every last sock is matched and returned to you! In the unlikely event that an item is lost while in our possession (in our facility or in our vehicle), we assume the responsibility to replace the item.
Please note: Extraordinary Laundry is not responsible for items that are lost or stolen from the pick up and drop off point. It is the customer’s responsibility to select a secure location.
What if an article of clothing is lost?
We take special care to ensure that every last sock is matched and returned to you! In the unlikely event that an item is lost while in our possession (in our facility or in our vehicle), we assume the responsibility to replace the item.
Please note: Extraordinary Laundry is not responsible for items that are lost or stolen from the pick up and drop off point. It is the customer’s responsibility to select a secure location.
